- Home
- Knowledge Base
- 3DICOM Mobile
- How to Open a Scan in 3DICOM Mobile
How to Open a Scan in 3DICOM Mobile
DICOM files on your mobile.
This guide will show you how to open and view a medical scan using the 3DICOM Mobile app. Whether you’re a patient or a healthcare professional, following these simple steps will allow you to access and explore medical imaging directly from your mobile device.
Before You Begin
To access any scan on the 3DICOM Mobile app, make sure:
How to Open a Scan in 3DICOM Mobile



Steps to get there:
Learn how to navigate scans in 3DICOM Mobile.
FAQs & Troubleshooting
Find answers to some of the most frequently asked questions about how to open a scan on 3DICOM Mobile below.
Make sure the scan has been uploaded to your 3DICOM account via the web-based 3DICOM platform. Scans stored only locally on your computer or device will not appear in the mobile app.
Scans uploaded to short-term storage are only available for 7 days. If it has been more than 7 days, the file may have expired.
- First, check whether the scan still appears in the web-based platform.
- If it no longer appears, you’ll need to re-upload the scan.
- To avoid this in the future, consider choosing long-term cloud storage, which keeps your scans available for 365 days.
Yes, an internet connection is required since scans are accessed from your 3DCIOM account in the cloud.
No. Currently, scans must be uploaded via the web platform at my.3dicomviewer.com before they are accessible on the 3DIOM Mobile app.
The 3DCIOM Mobile app is available for both iOS and Android devices (cell phones and tablets). Please ensure your app is updated to the latest version for the best performance.
By following this guide, you can easily open and view medical scans using the 3DICOM Mobile app. Enabling you to conveniently access your medical images with detailed 3D views anytime, anywhere, directly from your smartphone.