3DICOM Frequently Asked Questions

F.A.Q.

We have a tutorial guide that you can access aquí if you are using Windows and aquí if you are using MacOS.

Please contact us at [email protected] if you have trouble installing in 3Dicom Viewer.

Yes! We have tutorial guide that walks you through the process of 3Dicom Viewer. Click aquí to view the tutorial.

When you first launch 3Dicom, there will be a prompt on how to use 3Dicom and you have the option to do the tutorial.

If you missed it, there is a 3Dicom - Help icon on the bottom-left hand side of the menu screen, where it will bring out the pop-up for the tutorial.

You can easily search online for DICOM files.

But you can use sample files that we compiled for users to use. You can access them aquí.

Please contact us at [email protected] if you have trouble downloading the sample files.

Primero, asegúrese de tener su escaneo guardado en una ubicación de fácil acceso, como Descargas o Escritorio.

Launch 3Dicom Viewer via the Singular Health Launcher, then in the top panel, click 3Dicom - Load Scan This will bring up your file view, where you need to navigate to your scan. Double-click the patient you want, then the study, and finally the series.

Esto luego abrirá una pantalla de carga donde su escaneo DICOM se convierte a 3D, lo que generalmente toma 60 segundos o menos.

If you do not see any files, you may need to import your scans. You can do this by clicking 3Dicom - Import Dicom which will bring up a pop up where you need to locate a folder where your scans are.

At the same time, you can also click 3Dicom - Open Other to open specific scans, which might be of different file format.

Please contact us at [email protected] if you have trouble loading scans in 3Dicom Viewer.

Yes! At the moment, you can only load DICOM files (.dcm) and NIfTI files (.nii).

Please contact us at [email protected] if you have a certain file type that you are trying to load into 3Dicom Viewer.

Make sure the files you load are DICOM files (.dcm) or NIfTI files (.nii).

If you have a different file type on hand, please do let us know. You can contact us at [email protected]

You definitely can!

Each subscription comes with 3 machine activation licenses. It can be installed and used on 3 different devices. The first license is automatically assigned once you login into the Singular Health Launcher,

They can also be deactivated and managed either through the Singular Health Launcher or on my.singular.health.

Please contact us at [email protected] if you have issues with your account.

This can be done either through the Singular Health Launcher or on my.singular.health.

From the Singular Launcher, you can click on Singular Launcher - Upgrade Button and this will open a new window. You can select which version you would like to upgrade to which has a 30-day trial period before purchase. This will continue on to a payment process.

From my.singular.health website, you need to login to your account. Once you have logged in, you can click into my.singlar.health - View Upgrades and this will take you into a the upgrade process.

Please contact us at [email protected] if you have issues with your account.

Our payment system holds the license fee then instantly refunds it to your nominated bank account. The bank may take a day or two to process this.

If you would like to proceed with a refund, please contact us at [email protected] and explain the reason of the refund.

From the Singular Launcher, you can click on Singular Launcher - Settings Button to access the settings. Navigate to Singular Launcher - Settings Button - Subscription Tab and you will see a ‘Wish to Cancel your Subscription’. Click on Singular Launcher - Settings Button - Subscription Tab - Cancel Button, which will open a browser to my.singular.health with your account logged on. Click on Cancel Subsciption to cancel your account.

If you have any issues, please send us an email at [email protected] and we will get back to you as soon as possible.

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