How to Update Your Payment Method
Managing Your Default Payment Method in 3DICOM
Keeping your default payment information up to date in 3DICOM ensures uninterrupted access to your subscription. Whether you’ve received a new card, changed banks, or need to update billing details, this guide walks you through the simple steps to update your payment method securely in your 3DICOM account and remove any outdated credit card details.
Step-by-Step Instructions
How to Update Your Default Payment Method
Pasos para llegar:
1. Log into your 3DICOM account. You will be automatically directed to the dashboard. 
2. Click the User Drop-down located top right of the interface. 
3. Click ‘Manage Subscription’ to view your subscription details on the My Subscriptions page.
4. Click the ‘Manage’ button on your subscription to open your Subscription Management area.5. Click the ‘+ Add Payment Method’ option under the Payment Method section.
6. Enter your new credit card details, or if available, use a saved payment method. 
7. Enter your new credit card details, or if available, use a saved payment method. 8. Click the ‘Add’ button to initiate the update. 
You will be redirected to the Subscription Management area, where you can see your newly added card details, along with your original payment method. 9. Click the three-dot icon next to the newly added payment method, and select ‘Make Default’. 
Your default payment method has now been updated.
How to Remove an Old Payment Method
Because an active 3DICOM subscription requires a valid payment method, you can only safely remove an existing payment method after adding a new one.
Once you’ve added a new default payment method (as per the instructions above(, the process is as simple as follows:
1. Click the three-dot icon on the original payment method you want to remove and select ‘Delete’.
Your old payment method has now been deleted.Where Your Default Payment Method is Used
In 3DICOM, your default payment method is automatically used across several parts of the 3DICOM platform to make sure your access and services continue without interruption.
Once updated, your new card details will apply to all active and future transactions linked to your 3DICOM account, including:
- Subscription payments — recurring charges for your 3DICOM plan (Patient, MD, or EDU).
- Purchasing 3DICOM Credits — one-off transactions to top up your credit balance.
3DICOM Credits are then used to pay for other advanced features within the platform, such as:
- AI segmentation and analysis (via Integrated AI Tools)
- Cloud storage upgrades
- Secure Sharing of scans
You can update or remove your default card at any time by using the instructions provided on this page. Any updates will apply to all future subscription renewals and credit purchases.
Updating your default payment method ensures uninterrupted access to your 3DICOM subscription and prevents issues when purchasing credits for AI, Storage, or Sharing features.Video Instructions
Preguntas frecuentes y solución de problemas
Here are answers to some of our most frequently asked questions to help you confidently manage and update your 3DICOM payment method.
How do I update my payment method?
You can update your payment method by logging into your 3DICOM account dashboard, navigating to the ‘Manage Subscription’ option on the user drop-down > selecting ‘Manage’ on your active subscription > and from there, selecting ‘+ Add payment method’, entering your new card or payment details and saving your changes.
Which payment methods are accepted?
Will updating my payment method affect my current subscription?
Can I have multiple payment methods on file?
What happens if my payment fails?
Is my payment information secure?
Can I remove my payment method?
CONCLUSIÓN
Keeping your payment details up to date helps ensure uninterrupted access to your 3DICOM subscription. If you experience any issues updating your payment method or notice an error, please contact 3DICOM support for assistance.
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